Extension of the tender for the procurement of case management services for Family Support Centres and MMTs (Multidisciplinary Mobile Teams) within the project “Strengthening Communities in Southern and Eastern Ukraine through Localized Actions (EMPOWER)”
| Kramatorsk | 11 August 2026 |
The PUBLIC ORGANIZATION “FISHERMEN CLUB OF UKRAINE” (hereinafter referred to as the “FCU”) announces an extension of the tender for the procurement of case management services for Family Support Centres and MMTs (Multidisciplinary Mobile Teams) within the project “Strengthening Communities in Southern and Eastern Ukraine through Localized Actions (EMPOWER)”.
The project is implemented pursuant to Grant Agreement No. 81322765 dated 16 December 2025 with the support of Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH.
Tender extension announcement date: 11 August 2026.
Subject of procurement: case management services for Family Support Centres and MMTs.
| Lot No. | Lot description |
| Lot 9 | Case Manager services for Family Support Centres in Dnipropetrovsk Region |
The exact place of service provision under the relevant lot will be determined and communicated additionally at the contract-signing stage.
Service delivery format: hybrid.
Estimated scope of services: up to approximately 160 hours per month, depending on project needs.
Cooperation format: provision of services within the project under a service agreement with an individual entrepreneur/sole proprietor.
The Service Provider shall independently organize the service provision process and shall not be subject to the internal labour regulations of the FCU.
Service provision period: until 14 December 2026 inclusive, with the possibility of further extension upon agreement between the Parties and/or in the event of an extension of the project implementation period.
Deadline for submission of tender proposals: 7 (seven) calendar days, including the announcement date – until 17 August 2026 inclusive.
All tender proposals received by the FCU after the final submission deadline, namely after 20:00 on 17 August 2026, shall not be considered.
The tender proposal must contain the following information and documents:
- A commercial proposal prepared in accordance with the “Tender Form” in Excel or Word format, together with a scanned copy signed and stamped.
- Registration documents:
- an extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Associations;
- a copy of an extract from the relevant taxpayers’ register or a copy of another document confirming the applicable taxation system;
- a bank account confirmation letter and/or bank details.
- A statement confirming compliance with the qualification requirements, prepared according to the provided template, signed and stamped, if applicable.
- The Service Provider’s CV.
Scanned copies of the registration documents must be submitted together with the complete package of tender documentation.
If the participant is not registered as an individual entrepreneur at the time of submitting the proposal, the participant may provide a confirmation letter stating their readiness to register as an individual entrepreneur if selected as the tender winner.
Payment: payments shall be made in the national currency of Ukraine – Ukrainian hryvnia – by bank transfer to the Service Provider’s bank account.
TERMS OF REFERENCE FOR THE CASE MANAGER
Main functions:
- conducting initial and follow-up assessments of beneficiaries’ needs;
- opening, maintaining and supporting individual beneficiary cases;
- developing and coordinating individual support plans jointly with beneficiaries and project participants;
- referring beneficiaries to social, psychological, legal, medical and other specialized services in accordance with identified needs;
- ensuring regular monitoring of case progress and making adjustments to support plans;
- maintaining regular communication with beneficiaries and providing informational, emotional and motivational support;
- maintaining complete and confidential case documentation in accordance with the organization’s internal policies and donor requirements;
- preparing reports, coordination records and other project documentation;
- participating in team meetings, supervision sessions and interdisciplinary discussions;
- cooperating with partners, service providers, community representatives and other stakeholders;
- supporting the collection of feedback from beneficiaries and project participants;
- coordinating interaction between project participants and beneficiaries;
- participating in field visits and project activities in accordance with project needs.
Expected results and key performance indicators (KPIs):
- 100% of beneficiaries receive an initial needs assessment and have a case opened within the established timeframes;
- regular support of active cases and updates to individual support plans are ensured;
- beneficiaries are referred to appropriate services in a timely and high-quality manner;
- prompt response to beneficiaries’ needs during mobile field visits is ensured;
- case documentation and reports are maintained in accordance with the organization’s procedures and/or donor requirements;
- confidentiality requirements and professional ethical standards are observed;
- active participation in team meetings, supervision sessions and case discussions;
- proper interaction among beneficiaries, partners and project participants is ensured.
Requirements for the Service Provider:
- a university degree in social work, psychology, law, medicine, the humanities or a related field;
- experience in case management, social support or coordination of assistance to vulnerable population groups;
- experience working with NGOs, humanitarian organizations or international projects is preferred;
- experience working with beneficiaries, communities, partners and service providers;
- skills in needs assessment, support planning and coordination of comprehensive assistance;
- documentation management and reporting skills;
- proficiency in MS Office/Google Workspace;
- communication, organizational and analytical skills;
- willingness to participate in field visits and project activities in accordance with project needs;
- a high level of resilience and responsibility, and the ability to work in a multitasking environment;
- English language proficiency at a level not lower than A2 is preferred.
The tender winner shall be selected by the organizer following the financial and technical evaluation of the submitted proposals in accordance with the essential selection criteria specified in Table 1 of this announcement, but no later than 21 August 2026. The notification shall be sent to the email address specified in the commercial proposal.
Tender proposals shall be evaluated in accordance with the requirements of the FCU procurement procedure and taking into account the specific nature of the services being procured.
Tender proposals shall be evaluated separately for each lot.
Table 1
EVALUATION CRITERIA FOR CASE MANAGERS
| Criterion | Description | Weight, points |
| Relevant experience | Experience in case management, social support, coordination of comprehensive assistance and work with vulnerable population groups, preferably within NGOs or international projects | 35 |
| Qualifications and education | A university degree in social work, psychology, law, medicine, the humanities or a related field; additional certificates in social work, protection, MHPSS or case management are preferred | 20 |
| Quality and completeness of submitted documents | Compliance with the tender requirements, completeness of the document package, logical structure and quality of document preparation | 10 |
| Financial proposal – price | Optimal price-quality ratio under the best value for money principle and justification of the proposed hourly rate | 30 |
| Additional competencies and skills | Communication and organizational skills, documentation management and reporting skills, proficiency in MS Office/Google Workspace and knowledge of English | 5 |
| Total | 100 |
The proposals shall be evaluated based on the best value for money principle, meaning the optimal price-quality ratio, rather than solely on the basis of the lowest price.
By participating in this tender, the participant acknowledges and agrees that the tender organizer reserves the right to request additional documents and/or information from the participant or to reject the proposal if other participants offer more advantageous terms.
| Tender documentation: | Documents for Tender Participants (RFQ) – Case Manager |
The FCU makes every effort to prevent, identify and take action against all cases of fraud and abuse.
Tender proposals must be sent with the following email subject line: “Commercial Proposal: Lot No. __ – Case Manager (EMPOWER) – [Your Full Name]” to the following email address:
| tender@uafishing.club |
| with a mandatory copy to: |
| karyna.kostina@uafishing.club |
Should you have any questions, please contact us at:
| tender@uafishing.club |
| with a mandatory copy to: |
| karyna.kostina@uafishing.club |